‘Ashford Refurbishments’ and ‘ashfordrefurbishments.co.uk’ means Ashford Refurbishments.

Your acknowledgement of this Privacy Policy

At Ashford Refurbishments, we are committed to maintaining the trust and confidence of the visitors to our website and aim to maintain consistently high levels of best practice in our processing of personal and or sensitive personal data. In particular, we want you to know that Ashford Refurbishments is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We don’t do that sort of thing. We’re more into making sure our customers enjoy outstanding value with our communication products and services.

But, just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

If you are reading this Privacy Policy online, please print or save a copy for your records. Either way, please read it carefully.

By accessing, using or registering on www.telecomz.co.uk for any of our downloadable information or requesting quotations, you acknowledge that you have read this Privacy Policy.

How Ashford Refurbishments uses the information you provide us:

As part of the registration process for our receiving a quotation, we collect personal information. We use that information for a couple of reasons: to tell you about services you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check now and then that you’re happy and satisfied. We also add your details to our circulation list so that we can send you regular advice on current and up and coming service launches, and special offers that might interest you. You can unsubscribe from our circulation list at any time (see the next paragraph below).

We don’t rent or trade email lists with other organisations and businesses.

We might use a third-party provider, such as MailChimp or Aweber, to store the names and email addresses we obtain from the various registration processes and to deliver our circulate relevant news and response emails to the various registration requests we receive via our website. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter and email broadcasts.

For more information, please see MailChimp’s or Aweber’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer enquiries@ashfordrefurbishments.co.uk

Examples of how we may personalise information include sending you a personalised invitation to share in special offers being promoted within our products and services.

Any new information you provide us may be used to update an existing record we hold for you. If you submit a work email address, we will not be responsible for third parties having access to any communications we send.

There could be occasions when we may share personal information with other organisations used within the building & construction industry to deliver some of our products to you or provide all or part of the service requested by you. This could be a kitchen or bathroom supplier we have introduced to you. In these instances, while the information you provide will be disclosed to them, it will only be used for the administration of the service or supply of product provided (including, for example, power supplies, window installation), and to maintain management information for business analysis.

We ask for your contact telephone number and email address to enable us to contact you concerning an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your product or refurbishment, or there is another genuine reason for doing so.

If you provide us with credit or debit card details to pay for a service or product, we will keep such information secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds. We do not share this information with anyone.

Such details may be disclosed to the police and law enforcement agencies for the purpose of fraud detection, crime prevention and national security. We also reserve the right to move or edit messages or materials that we, in our sole discretion, deem to be offensive or which in any way is otherwise unacceptable.

When you enter a promotional feature run by Ashford Refurbishments, we may ask for your name, address, phone numbers and email address so we can administer the contest and notify winners.

Occasionally, we may also use the information we collect to notify you by post, phone, mobile phone, email and SMS about an upcoming special offer we think you’ll find valuable.

We may use sensitive personal data collected in respect of our Free Estimate service to market a special offer or event to you.

Generally, by providing the requested data, you consent to Ashford Refurbishments using that data for administrative purposes and for informing you of offers and events by letter, SMS, phone and/or email. We may also use the information we collect to occasionally notify you about important functionality changes to the website.

Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an ‘opt-out’.

You are entitled to view, amend, or delete the personal information that we hold. If you wish to exercise the opt-out, use the opt-out facility at the bottom of the e-mail (if applicable) Alternatively, you can email your request to our data protection officer at enquiries@ashfordrefurbishments.co.uk.

If you have more than one address or email address, please make sure to notify any changes to your preferences for each address or email address you have registered with us.

As required by the Data Protection Act 1998, (and latterly the provisions of the GDPR) we follow strict security procedures in the storage and disclosure of the information you have given to us. We do not rent or sell any information to third parties and all information gathered is used solely by Ashford Refurbishments in its marketing of events and offers.

If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider. This is to identify any repeat website visits, fraudulent behaviour or mystery shoppers using our websites.

Your Consent

Before you provide any data to us we will endeavour to make it clear why we need it. Sometimes we may need sensitive personal data (examples may be a date of birth for credit applications). When this is required we will obtain your consent first. Otherwise, by providing us with information, either orally or written, or by using our website, you consent to the collection, use and processing of this information by Ashford Refurbishments to provide and send you information about our offers and events.

Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or sensitive personal data to the new provider, subject to the requirement of the Data Protection Act 1998 and associated regulations (and latterly the GDPR).

If Ashford Refurbishments or any part of the Ashford Refurbishments business is restructured, sold to or integrated with another business, we may transfer customer information (including your personal information) to other Ashford Refurbishments group companies or the new owners, as the case may be.

If you comment on our Blog pages, you agree for us to put you on the site, and to display the notes you write in the comments section. We will not publish any direct contact details, except where you specifically state them within the comment itself, and the comment is subsequently approved for display.

Cookies

From our deals, special offers and event promotions to sound and video showed on our website, the main aim of this site is to be informative, interesting and helpful. We are keen to find out what you like and dislike and for this purpose, your feedback plays a key role in helping us improve our site. We use a number of techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as ‘cookies’.

What are cookies? Cookies are small data files that a website will put on your device, which in turn sends information back to the website. They cannot affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the items that you have placed in a shopping basket, or it can ensure you get the offer you requested. These are known as ‘session’ cookies, which expire as soon as you leave the site. If Ashford Refurbishments decides to sell items directly from its website, then session cookies will be used.

Other cookies can tell us if you come back. These are ‘persistent cookies’, which often expire after a period of time. They will remain on your device until you delete them. We use them to help customise the site – to do things such as display relevant information based on your visit.

Some cookies enable sites to work, while others help us learn about what people are browsing for.

How we use cookies

We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting this site, you agree to our use of cookies and other technologies.

Please be assured that the cookies we use do not store any personal details. Here are the main types of cookies and what they do:

1) Strictly necessary

In brief: These cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work.

For example, these cookies enable you to use shopping baskets, which remember your choices and enable you to buy. We currently do not use shopping carts on our website.

2) Performance cookies

In brief: These cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well.

For example, we gather information to diagnose problems and issues. We then use it to make improvements such as improving the page loading speed of our site and fix errors that might have directed you to the wrong page of our site or a page that no longer exists.

3) Functional cookies

In brief: These cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size.

For example: If you ask for services based on your location, we sometimes store a cookie so that next time you visit you won’t have to tell us again.

Google Analytics

When someone visits www.ashfordrefurbishments.co.uk we use a third-party service, Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your device, to help the website analyse how users use the website.  For example, we do this to find out things such as the number of visitors to the various parts of the site.

The information generated by the cookie about your use of www.ashfordrefurbishments.co.uk (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of www.ashfordrefurbishments.co.uk, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google

You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of www.ashfordrefurbishments.co.uk.

By using www.ashfordrefurbishments.co.uk, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Links to other sites

We often link off to other sites to help provide you with extra information or services. Google maps are an example that we might use to offer directions to our offices. Another example, to make it easy for you to share information with your work colleagues, family and friends, we provide links to Twitter, Instagram, LinkedIn, Facebook and other popular social media or bookmarking sites.

But remember, these sites may use cookies that we do not control. So be sure to check how they use your information.

How you can control cookies

If cookies are disabled on your device, you will still be able to use most of this site. However, it may limit what you can do.

How you manage your cookies depends on your browser. You will need to go to the ‘Help’ section of the browser to see how to allow or restrict cookies.  Typical browsers include Internet Explorer, Chrome, Firefox and Safari (used on Macs).

To find out which browser you use:

• PC: open your browser and go to the Help menu and then click on the ‘About ‘option.

• Apple Mac: open your browser and go to the Apple menu and then click on the ‘About’ option.

• Mobile device: check your settings.

Subject access requests

You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. To exercise this right, your application must be in writing for security reasons. Please write to the Data Protection Manager at Ashford Refurbishments, 14 Hazelegrove, Ashford, Middlesex TW18 1JL.

Changes to our privacy policy

If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Printable privacy policy

You can download a printable copy of this privacy policy by clicking on the button below.

DOWNLOAD PRIVACY POLICY